Terms and conditions of sale
- Scope of the Conditions
These Conditions apply to the sale of all products through the Japan Baiku S.L. website. The use by the customer of the services of the shop on the Japan Baiku S.L. website presupposes, in any case, adherence to the Terms and Conditions described on this page. It is therefore advisable for the customer to read these Conditions before proceeding to make a purchase.
- General Notice
Japan Baiku S.L. is not responsible for the actions that a customer performs with the products sold on this website. The use of a product on public roads sold by Japan Baiku S.L. is prohibited unless otherwise indicated. Japan Baiku S.L. cannot be held responsible for actions outside the internet.
- Prices
The applicable prices are those indicated on the website on the date of the order. The prices listed for each product include VAT. The final invoice contains the total amount of VAT applied, the Subtotal sum of the products plus VAT, the shipping costs and, finally, the total cost of the order. Japan Baiku S.L. reserves the right to make, at any time and without prior notice, the modifications it deems appropriate, and may update products and prices, even on a daily basis.
Due to their special tax regime, the geographical areas corresponding to the Canary Islands, Ceuta and Melilla are considered non-EU territories. Therefore, purchases made by residents of these territories are exempt from VAT (customs clearance costs and import taxes are not included in the price of the article or in the shipping price, and must be paid at destination by the recipient of the goods). Prices for international shipments do not in any case include customs duties and clearance fees payable by the purchaser in his country.
- Dispatch and Transfer of Risk
The delivery method for the whole of Spain is by Correos Express. The price of the shipment depends on weight that has the package of the purchase. Delivery shall be made to the address indicated by the customer, which may be different from the customer's usual place of residence. The risks of transport shall be borne by the customer purchaser, who must, if necessary, lodge a reasoned protest to the carrier within 24 hours of delivery and send a copy of this to the e-mail address japanbaiku@yahoo.com. Delivery shall be deemed to have taken place as soon as the carrier has placed the products at the customer's disposal and the customer has signed the delivery receipt document.
Canary Islands, Ceuta and Melilla
Shipments to the Canary Islands, Ceuta and Melilla are exempt from VAT. The shipping method for the Canary Islands, Ceuta and Melilla is by Correos Express. The shipping costs are indicated when the order is placed and are part of the invoice of Japan Baiku S.L. To the final price must be added the customs charges, local taxes, and commissions that may be applied by the transport companies, which are the responsibility of the recipient and are not included in the shipping costs that appear in the order.
- Terms of Payment
To make a purchase, the user must make the payment using one of the following systems.
- Bank transfer
You place your order through our website and then make the payment by bank transfer indicating your order number and your name. Once we have proof of payment, the goods will be shipped. The shipping cost is part of Japan Baiku S.L.'s invoice. - Japan Baiku S.L.
Caixabank Companies
IBAN (electronic format): ES562100219708080200688348
IBAN (paper format): IBAN ES56 2100 2197 0802 0068 8348
SWIFT / BIC: CAIXESBBXXX
- Credit card (Paypal)
You pay through Paypal, a payment system of the eBay group. Sending a payment with PayPal is free and has extensive protection against fraudulent transactions. PayPal will never share financial information with sellers. The shipping cost is part of the invoice from Japan Baiku S.L.. For security reasons we only accept payments in the same name as the card owner and the order. Therefore the name of the card owner and buyer, the e-mail address and shipping address must be identical.
In certain cases, and to prevent possible fraud, Japan Baiku S.L. reserves the right to ask the customer for a specific form of payment. All products will remain the property of Japan Baiku S.L. until full payment has been received.
6. Return of Products
Under no circumstances will Japan Baiku S.L. accept returns of material without prior authorisation. The return authorisation (RMA) can be requested online from your account>order history>see>return. If you have purchased on the Japan Baiku S.L. website, as a guest, you can request a return by email to japanbaiku@yahoo.com. You have 14 calendar days from receipt of the product to notify Japan Baiku S.L. of your intention to return or withdraw from the contract.
All goods must be returned in perfect condition, without having been modified or customised by the customer, in their original packaging in perfect condition and protected in such a way that it is not received with seals or adhesive transport tapes. All shipments must be accompanied by the original purchase invoice. The goods must be returned to Japan Baiku S.L. within 14 calendar days from the day after you inform Japan Baiku S.L. of your decision to return or cancel.
All returns or shipments of material to Japan Baiku S.L. facilities, whether for payment, replacement, revision or repair, must always be made carriage paid unless Japan Baiku has made a mistake in placing or sending the order. The postage and insurance of the product will be the responsibility of the customer and will be paid by the customer until it is delivered to the Japan Baiku S.L. warehouse. In the event of loss or damage during transport from the customer's home to our warehouses, this will be paid by the customer.
Japan Baiku S.L. will not accept returns of materials that have undergone any alteration to their original packaging or whose packaging is not suitable for subsequent sale. Exceptionally, in the event that Japan Baiku S.L. accepts the return of such material and in the case of goods which, due to necessary repair or cleaning, cannot be resold as new, but as second-hand, it reserves the right to charge 30% of the net value of the material for revision and reconditioning. Under no circumstances will the return of electrical or electronic parts or components be accepted.
Once we have checked that the goods are in perfect condition, we will credit you the net amount paid within a maximum of 14 calendar days in the same way as the payment was made. Japan Baiku may withhold reimbursement until we have received the goods or until you have provided proof of receipt of the goods by Japan Baiku, whichever condition is met first.
- Right of withdrawal
As a consumer, you have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period shall expire 14 calendar days after the day on which you or a third party, other than the carrier and indicated by you, acquired the material possession of the goods.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement from your account>order history>see>return. If you have purchased on the Japan Baiku S.L. website, as a guest, you can request a refund by email to japanbaiku@yahoo.com. To comply with the withdrawal period, it is sufficient that the communication concerning your exercise of this right is sent before the expiry of the deadline.
- Consequences of withdrawal
In the event of withdrawal by you, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a mode of delivery other than the least expensive mode of standard delivery offered by us) without undue delay and in any event not later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to effect such reimbursement using the same means of payment used by you for the initial transaction. You will not incur any costs as a result of the refund. Japan Baiku S.L. may withhold reimbursement until it has received the goods or until you have provided proof of receipt by Japan Baiku S.L. of the goods, whichever is the earliest.You must return or hand over the goods directly to us without undue delay and in any event not later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract to us. The deadline shall be deemed to have been met if you return the goods before this period has expired. You must bear the direct cost of returning and insuring the goods until they are made available at the Japan Baiku S.L. warehouse. In the event of loss or damage during transport from your home to our warehouses, this will be borne by you.
- Guarantee
The General Law for the Defence of Consumers and Users (TRLGDCU) establishes a minimum warranty period of two years, regardless of the warranty offered by the manufacturer on the product's data sheet.The warranty period begins after the 14 calendar day period in which the product is subject to a return, during this two year period, the repair or replacement of the product is at the manufacturer's expense and it is the manufacturer who dictates the replacement and/or repair times.
Damage or defects due to normal wear and tear caused by use of the products are excluded from the warranty. Also excluded from the guarantee, which will also be considered to have expired, are damages and defects caused by inadequate conservation or maintenance, incorrect or negligent storage or handling, abusive use, use of inadequate liquids and gases as well as inadequate flow or pressure, faulty assembly, variations in the quality of the electrical supply (voltage, frequency, disturbances and similar), installations carried out or modified subsequently without following the technical instructions of the product and, in general, any cause that is not attributable to Japan Baiku S.L.